FAQs and Contact
Thanks for choosing Solé. Below are some frequently asked questions. If you don’t see your question here, feel free to email us at hello@solenaturalsco.com.
What is Tallow?
Tallow is a nourishing, fat-based ingredient derived from grass-fed cows. It's packed with skin-loving vitamins like A, D, E, and K, and has a natural composition that closely resembles human skin’s sebum.
Why use Tallow in Skincare?
Tallow is highly moisturizing and readily absorbed by the skin due to its similarity to our skin’s natural oils. This makes it ideal for deep hydration, leaving skin soft and radiant without clogging pores.
Who is Tallow Good For?
Tallow is gentle enough for most skin types, including sensitive and acne-prone skin. Its rich nutrient profile helps repair and protect the skin barrier, making it especially beneficial for dry, chapped, or irritated skin.
How Should I Store Tallow Products?
Keep your tallow products in a cool, dry place away from direct sunlight. If exposed to heat, tallow can soften or melt—simply place it in a cooler environment, and it will firm up again. Avoid introducing water into the jar, as moisture can encourage bacteria growth.
What Should I Do If My Product Arrives Damaged?
If your product arrives damaged, please take photos of the item in its original packaging and reach out to us at hello@solenaturalsco.com. We’re here to help!
Can Tallow Go Bad?
Due to the natural properties of tallow and the high-quality ingredients we use, such as organic cold-pressed jojoba oil and Vitamin E, which act as natural preservatives, tallow has a long shelf life and excellent stability.
We recommend using it within one year, kept sealed in a cool, dark place.
Since we do not use preservatives or stabilizers, contamination can lead to mold growth. To avoid this, make sure to keep the product dry and avoid storing it in warm, moist environments.
How Do I Use Tallow on My Skin?
Simply take a small amount and massage it onto clean, dry skin. It’s excellent for face, hands, body, or any areas needing extra hydration.
Is Tallow Safe for All Ages?
Yes, tallow is gentle and safe for all ages, but we recommend a patch test if you have particularly sensitive skin or are using it on a child.
Does Tallow Smell?
Tallow has a natural scent that can vary by batch due to factors like the animal's diet and the season. Some batches may have little to no odor, while others may have a faint natural scent. Because we infuse our tallow with essential oils and/or herbal extractions, this adds a subtle, calming fragrance, making it more pleasant for those sensitive to the natural scent.
What Happens If My Product Melts?
Tallow can start to soften and melt around 90℉ or higher. During warmer weather, we recommend keeping an eye on your tracking information so you can retrieve your package promptly to avoid the risk of melting in your mailbox. If your tallow product does melt, the oils may separate, but this does not affect its effectiveness. Simply stir the oils back together and refrigerate the product. It will be useable as a balm with the same effectiveness.